24 X 7 Hotel Guest Internet Support
Since 1998, Comlink IT Solutions has provided hospitality Internet support and management for many of the best known hotel ownership / management companies in North America. Comlink IT Solutions assists over 5,000 hotel guest rooms providing Tiers 1-3 with 24/7/365 guest user support. For Comlink IT Solutions, connectivity is not enough, our USA based English speaking tech support team's overwhelming focus is to provide superior hotel guest tech support to ensure excellent guest scores. After all, happy guests provide the best guest scores!
Basic Plan Support Services
- All Tech Support calls are handled in a professional call center by USA based professional call center agents
- The highest qualified technical support offered with level 2 and 3 technicians
- 24/7/365 Live hotel guest Internet support (Including Holidays)
- Assist with connectivity of guest internet devices to HSIA equipment to include checking basic configurations of guest's PC, Tablet, Phone, Gaming System, or other Internet Devices
- Identify hotel Internet equipment issues and provide management of HSIA equipment, i.e., gateway, access points and switches
- 90% of calls answered by Help Desk within 3 rings & hold times limited to 3 minutes or less
- Troubleshoot network latency, device and signal issues and work with the Internet Service Provider (ISP) as needed
- Support nonstandard operating systems (OS), VPN software and integrated network utilities
- Support meeting room network devices, such as routers, VoIP and video conferencing
- Comlink IT Solutions will track support tickets and proactively analyze information to determine cause of issues and propose action to rectify
- Free Room cards with your logo, address and a toll free number for tech support
- Free ISP support, diagnosis and document the symptoms of hardware, software, and system problems
- Free Consulting on network design
- Free Consultation on client satisfaction issues
- Free Customized HTML landing pages
Items or services listed in the premium plan are available and will be billed at standard material and tech labor rates.
Premium Plan Bonus Services
- Remote System Management (with fully installed system)
- Network Monitoring - Diagnose with utilities to determine network failure points and send outage alerts via support monitoring system
- Free 4x6 Acrylic table tent stands
- Free initial on-site service calls to inspect and replace any defective components and repair any areas of weak or no signal
- Free dispatch of local repair technicians
- 100% PARTS AND LABOR EXTENDED WARRANTY ON ALL EQUIPMENT FOR CONTRACT TERM! *
* Lightning strikes, power surges, and other Acts of God are not covered since the equipment manufacturers do not cover such incidents.
Service Is Available For These Hotel Brands and More...